Legals

Last Updated: September 27, 2026

1. Shipping & Processing

• Processing Time: Orders are processed and packed within 2 to 4 business days from our operational base in Memphis, Tennessee.

• Delivery Carriers: We ship via standard domestic and international postal services. Tracking numbers are provided via email as soon as your package leaves the Estate.

• Delays: Genevieve Black is not responsible for postal carrier delays, customs holds, or weather-related transit interruptions once an item has shipped.

2. Physical Product Return Policy

Due to the intimate, curated nature of our merchandise (such as custom candles, wearable masks, and personal items), all sales of physical goods are final, with exceptions made only for damaged or defective items.

• Damaged Items: If your order arrives damaged or structurally flawed, you must notify us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 3 days of delivery with photographic evidence of the damage and packaging.

• Approved claims will be eligible for a replacement item or store credit. Unauthorized returns or returns sent past the 3-day window will be rejected.

3. Digital Memberships & Audio Sales ("The Vault")

• All digital audio downloads, streaming access passes, and subscription fees for The Vault are non-refundable once access or transmission has begun.